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Wiley |
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Service Design for Business helps you transform your customer′s experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers′ needs and demands, and provides concrete strategy that can ...texte imprimé
"How national culture impacts organizational culture—and business success Using extensive case studies of successful global corporations, this book explores the impact of national culture on the corporate strategy and its execution, and through this ultimately business success—or failure. It does not argue that different cultures lead to different ...texte imprimé
Wood is the world's most used structural material but its deformation and failure processes are poorly understood compared to knoledge about man-made materials like metals, concrete, ceramics, glass and plastics. Combining materials science, wood science and engineerong machanics perspectives, fracture and fatigue in woo d steers away from empiricl experience ...texte imprimé