Détail de l'auteur
Documents disponibles écrits par cet auteur (1)
Ajouter le résultat dans votre panier Faire une suggestion Affiner la recherche
texte imprimé
"A good customer service department is an important element in every business but the team that can deliver quality customer service does not happen by accident. Providing quality customer service requires planning, knowledge and a great deal of concentrated effort. Managing Quality Customer Service explains exactly What managers must do ...
