| Titre : | Managing - Quality - Customer - Service |
| Auteurs : | William B. Martin |
| Type de document : | texte imprimé |
| Editeur : | Londres : Kogan Page, 1989 |
| Collection : | Better Management skills |
| ISBN/ISSN/EAN : | 978-0-7494-0352-2 |
| Format : | 91 p. / 22 cm |
| Langues: | Anglais |
| Index. décimale : | 658 (Gestion des entreprises privées et publiques) |
| Résumé : |
"A good customer service department is an important element in every business but the team that can deliver quality customer service does not happen by accident. Providing quality customer service requires planning, knowledge and a great deal of concentrated effort. Managing Quality Customer Service explains exactly What managers must do in order to build a winning customer service team. All stages'of customer service management are covered including: - screening applicants for jobs - training for quality - setting standards - team building - proactive problem solving," |
Exemplaires (1)
| Localisation | Section | Support | Cote de rangement | Statut | Disponibilité |
|---|---|---|---|---|---|
| Centre de documentation - Social | 6 - Sciences appliquées | Livre | 658/427 | Empruntable | Disponible |
