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"An absentee problem is also a profit problem-something no organisation can afford. The causes are complex, but a check on company practices will help to identify areas that need attention. Surprisingly, some of the most effective strategies for combating absenteeism are inexpensive and easy to administer. They are fully set ...![]()
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"The development of personal and interpersonal skills has recently been recognised as an essential ingredient in the training and development of managers at all levels. Some of these skills are very much involved with personality and personal presentation and represent a fascinating area of study for the individual involved as ...![]()
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"Like any other form of management, lime management involves analysis and planning. In order to maximise the number of hours in the day, you need to understand how you currently use your lime and where you encounter problems. By learning how to control your time you will achieve more. An ...![]()
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"Organisational change is becoming more and more a way of life. Mergers, takeovers, redundancies, staff culs, relocation and the introduction of new technology are frequent occurrences, leading to a confused and often resistant workforce. What can managers do to motivate employees and keep productivity high under such conditions? This book ...![]()
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"A good manager needs to be "in tauch" with his or her staff. One way of doing this is regularly to run formaI performance appraisals, and a key factor in these discussions is staff motivation. A well-motivated workforce creates a stable, productive working environment. This can be achieved in a ...![]()
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"A good customer service department is an important element in every business but the team that can deliver quality customer service does not happen by accident. Providing quality customer service requires planning, knowledge and a great deal of concentrated effort. Managing Quality Customer Service explains exactly What managers must do ...![]()
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"The constructive handling of disagreement is central to personal satisfaction and organisational effectiveness. Improved skill in managing interpersonal differences can enrich relationships and carreers. The nine strategic styles for managing differences are : domination, bargaining, collaboration, smoothing, coexistence, supportive release, maintenance, decision and non-resistance."