Titre :
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Fast Track to Quality : A 12-Month Program for Small to Mid-Sized Business
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Auteurs :
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Roger Tunks
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Type de document :
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texte imprimé
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Editeur :
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Montréal [Canada] : McGraw-Hill Editeurs, 1992
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ISBN/ISSN/EAN :
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978-0-07-065476-1
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Format :
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XII, 292 p. / 24 cm
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Note générale :
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Préface de Roger Tunks . - Annexe : p. 271 . - Index : p. 286
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Langues:
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Anglais
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Index. décimale :
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658 (Gestion des entreprises privées et publiques)
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Sujets :
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Social
Changement
;
Client
;
Leadership
;
Qualité totale
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Résumé :
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"Being committed to quality in order to stay competitive in today's tough business environment is one thing. Implementing an effective, state-of-the-art total quality management program is something else. If you'd like to institute a TOM program at your company that's as good as any to be found at America's largest corporations, this book will show you how. Written specifically to meet the needs-and the budgets-of small- and mid-sized businesses, Fast Track to Quality will save you the expense of hiring high-priced quality experts. Instead, let one of the nation's most sought-after TOM consultants show you how to become your own best expert. "
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